Terms & Conditions

1. What CallGuard does

CallGuard records audio you capture on your own device, produces a transcript with speaker labels and timestamps, generates an optional AI summary, and drafts letters and emails you can edit, print or send. Recordings and transcripts are stored in the app on your device. CallGuard is a drafting and documentation tool. It is not a law firm and does not provide legal advice. Anything the app generates is a starting point you are responsible for reviewing before you rely on it or send it.

2. Recording is your responsibility

Recording laws differ by state and country. Some places require only one party to consent; others require every party to consent. You are solely responsible for knowing and following the law that applies to you and to the other people on the call. The jurisdiction guidance in the app is general information, not legal advice, and may be incomplete or out of date. You must not use CallGuard to record anyone unlawfully.

A recording also contains another person's voice and personal information. As between you and us, that recording is yours: you decide who to record, you hold the file, and you decide what to do with it. You are responsible for handling it lawfully, including giving any notice or obtaining any consent the law requires, and you agree to cover us for claims brought by someone you recorded through the app.

3. Acceptable use

You must not:

• use CallGuard for any unlawful purpose, including unlawful recording or surveillance;
• use it to harass, threaten, defraud, impersonate, extort or spam anyone;
• infringe anyone's intellectual property or privacy rights;
• interfere with the security of the service — no malware, probing, scraping, or circumventing technical limits;
• reverse engineer, resell or redistribute the service;
• generate content that is illegal, deceptive, defamatory, or presented as though it came from a lawyer, court or government body when it did not.

You are responsible for the audio you record, the instructions you give the app, the content it produces for you, and how you use that content. You must have the rights to any material you put into the service.

4. AI-generated content and accuracy

Transcripts, summaries, letters and emails are produced by automated systems. They can be inaccurate, incomplete, or mistaken about who said what and when. They are not a certified transcript and are not suitable for regulated professional, legal or medical use without your own review. Verify anything important before acting on it or sending it to a third party. We may refuse, filter or restrict outputs, and may remove content or suspend accounts for repeated or serious misuse. Your audio, transcripts and drafts are not used to train AI models, by us or by the providers we use.

5. Your account

Keep your login credentials confidential. You are responsible for activity under your account. Provide accurate information and keep it current.

6. Intellectual property

We own CallGuard and everything in it — software, templates, documentation and branding. Your subscription grants you a limited, non-exclusive, non-transferable right to use the service within your plan. You keep ownership of your recordings, transcripts and the letters you produce; we claim no rights in them. If you believe content produced or hosted through the service infringes your rights, contact us at support@call-guard.net and we will review it and act where appropriate, including terminating repeat infringers.

7. Payment, subscriptions and cancellation

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, renewal, tax, cancellation and refund mechanics are governed by Paddle's Buyer Terms. CallGuard Pro is sold as a single 4-month term of access, charged once at the time of purchase. It does not renew automatically, no recurring charge is scheduled, and there is no subscription to cancel. When a term ends, access returns to the free version unless you choose to buy another term. Because CallGuard Pro is digital content delivered immediately, you request and consent to immediate access at checkout. See our Refund Policy for the refund window.

8. Availability

We work to keep CallGuard running, but we do not guarantee uninterrupted or error-free performance. Features may change, and we may modify or discontinue parts of the service.

9. Warranties and liability

To the fullest extent permitted by law, the service is provided "as is" and we disclaim all implied warranties, including merchantability and fitness for a particular purpose. To the fullest extent permitted by law, our aggregate liability arising out of or relating to the service is limited to the fees you paid in the twelve months before the claim, and we are not liable for indirect, consequential or special damages, including lost profits, lost data or lost goodwill. Nothing in these terms excludes liability for fraud, death or personal injury where the law does not permit exclusion.

You will indemnify us against claims arising from your recordings, your use of generated content, your unlawful use of the service, or your breach of these terms.

10. Suspension and termination

We may suspend or terminate access for material breach of these terms, non-payment, a security or fraud risk, or repeated or serious policy violations. You may stop using the service at any time. When access ends, recordings and transcripts stored on your device remain yours and are unaffected; you should export anything you want to keep before uninstalling the app.

11. General

These terms are governed by the laws of the State of Delaware, United States, and the courts of that jurisdiction will hear any dispute, without limiting any mandatory rights you have where you live. You may not assign these terms without our consent; we may assign them in a merger, acquisition or sale of assets. Neither party is liable for failure to perform due to events beyond its reasonable control. If a provision is unenforceable, the rest remains in effect.

Questions about these terms: support@call-guard.net